@import "https://fonts.googleapis.com/css2?family=Montserrat:wght@400;500;600;700&family=Inter:wght@300;400;500&display=swap";@import "https://cdnjs.cloudflare.com/ajax/libs/font-awesome/6.5.0/css/all.min.css";*,:before,:after{box-sizing:border-box;margin:0;padding:0}:root{--blue-deep:#1a4e8f;--blue-mid:#2d6cc0;--blue-light:#ebf2fc;--blue-xlight:#f4f8fe;--green-deep:#1e6b41;--green-mid:#2e9959;--green-light:#eaf5ee;--green-xlight:#f2faf5;--purple:#7c3aed;--purple-light:#f3effe;--purple-mid:#9333ea;--amber:#e8922a;--amber-light:#fdf3e7;--red:#d94040;--red-light:#fdeaea;--gray-900:#1c2130;--gray-700:#3d4558;--gray-500:#6b7590;--gray-300:#c2c9d8;--gray-100:#f0f2f7;--gray-50:#f8f9fc;--white:#fff;--sidebar-w:268px;--radius-sm:6px;--radius-md:10px;--radius-lg:16px;--radius-xl:22px;--shadow-sm:0 1px 4px #1a4e8f12;--shadow-md:0 4px 16px #1a4e8f1a;--shadow-lg:0 8px 32px #1a4e8f21;--transition:.18s ease}body{background:var(--gray-50);color:var(--gray-900);height:100vh;font-family:Inter,sans-serif;display:flex;overflow:hidden}.sidebar{width:var(--sidebar-w);min-width:var(--sidebar-w);background:var(--white);border-right:1px solid var(--gray-100);z-index:10;flex-direction:column;display:flex;overflow:hidden auto}.sidebar::-webkit-scrollbar{width:4px}.sidebar::-webkit-scrollbar-thumb{background:var(--gray-300);border-radius:10px}.sidebar-logo{border-bottom:1px solid var(--gray-100);align-items:center;gap:10px;padding:20px 18px 16px;display:flex}.logo-icon{background:linear-gradient(135deg,var(--blue-mid),var(--green-mid));border-radius:var(--radius-md);color:#fff;flex-shrink:0;justify-content:center;align-items:center;width:36px;height:36px;font-size:17px;display:flex}.logo-text .brand{color:var(--gray-900);font-family:Montserrat,sans-serif;font-size:14.5px;font-weight:700;line-height:1.1}.logo-text .sub{color:var(--gray-500);letter-spacing:.04em;text-transform:uppercase;font-size:10px}.nav-section{padding:8px 0 2px}.nav-label{letter-spacing:.08em;text-transform:uppercase;color:var(--gray-500);justify-content:space-between;align-items:center;padding:8px 18px 4px;font-size:10px;font-weight:600;display:flex}.nav-label-btn{width:18px;height:18px;color:var(--gray-500);cursor:pointer;transition:all var(--transition);background:0 0;border:none;border-radius:4px;justify-content:center;align-items:center;font-size:12px;display:flex}.nav-label-btn:hover{background:var(--gray-100);color:var(--blue-mid)}.nav-item{color:var(--gray-700);cursor:pointer;transition:background var(--transition),color var(--transition),border-color var(--transition);-webkit-user-select:none;user-select:none;border-left:3px solid #0000;align-items:center;gap:9px;padding:8px 18px;font-size:13px;display:flex}.nav-item i{text-align:center;color:#9aa3b8;width:16px;transition:color var(--transition);flex-shrink:0;font-size:13px}.nav-item:hover{background:var(--blue-xlight);color:var(--blue-mid)}.nav-item:hover i{color:var(--blue-mid)}.nav-item.active{background:var(--blue-light);color:var(--blue-deep);border-left-color:var(--blue-mid);font-weight:600}.nav-item.active i{color:var(--blue-mid)}.nav-item.dm-item:hover{background:var(--purple-light);color:var(--purple)}.nav-item.dm-item:hover i{color:var(--purple)}.nav-item.dm-item.active{background:var(--purple-light);color:var(--purple);border-left-color:var(--purple);font-weight:600}.nav-item.dm-item.active i{color:var(--purple)}.badge{background:var(--red);color:#fff;text-align:center;border-radius:20px;min-width:18px;margin-left:auto;padding:2px 6px;font-size:10px;font-weight:700}.badge.green{background:var(--green-mid)}.badge.amber{background:var(--amber)}.badge.purple{background:var(--purple)}.online-dot{background:var(--green-mid);border-radius:50%;flex-shrink:0;width:7px;height:7px;margin-left:auto}.dm-avatar{color:#fff;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:24px;height:24px;font-size:9px;font-weight:700;display:flex;position:relative}.dm-status{border:2px solid var(--white);border-radius:50%;width:8px;height:8px;position:absolute;bottom:-1px;right:-1px}.dm-status.online{background:var(--green-mid)}.dm-status.away{background:var(--amber)}.dm-status.offline{background:var(--gray-300)}.sidebar-footer{border-top:1px solid var(--gray-100);align-items:center;gap:10px;margin-top:auto;padding:12px 18px;display:flex}.avatar{background:linear-gradient(135deg,var(--blue-mid),var(--blue-deep));color:#fff;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:32px;height:32px;font-size:12px;font-weight:600;display:flex}.avatar.green{background:linear-gradient(135deg,var(--green-mid),var(--green-deep))}.avatar.amber{background:linear-gradient(135deg,var(--amber),#c47320)}.avatar.purple{background:linear-gradient(135deg,var(--purple),#5b21b6)}.user-info .name{color:var(--gray-900);font-size:12.5px;font-weight:600}.user-info .role{color:var(--gray-500);font-size:11px}#app{flex-direction:row;width:100vw;display:flex}.main{background:var(--gray-50);flex-direction:column;flex:1;display:flex;overflow:hidden}.topbar{background:var(--white);border-bottom:1px solid var(--gray-100);flex-shrink:0;align-items:center;gap:12px;padding:13px 26px;display:flex}.topbar-icon{border-radius:var(--radius-md);flex-shrink:0;justify-content:center;align-items:center;width:34px;height:34px;font-size:16px;display:flex}.topbar-icon.channel{background:var(--blue-light);color:var(--blue-mid)}.topbar-icon.dm{background:var(--purple-light);color:var(--purple)}.topbar-icon.tickets{background:var(--blue-light);color:var(--blue-mid)}.topbar-title{color:var(--gray-900);font-family:Montserrat,sans-serif;font-size:15px;font-weight:700}.topbar-sub{color:var(--gray-500);margin-top:1px;font-size:12px}.topbar-actions{align-items:center;gap:8px;margin-left:auto;display:flex}.btn{border-radius:var(--radius-md);cursor:pointer;transition:all var(--transition);border:none;align-items:center;gap:6px;padding:8px 15px;font-family:Inter,sans-serif;font-size:13px;font-weight:500;display:inline-flex}.btn-primary{background:var(--blue-mid);color:#fff}.btn-primary:hover{background:var(--blue-deep)}.btn-ghost{color:var(--gray-700);border:1px solid var(--gray-300);background:0 0}.btn-ghost:hover{background:var(--gray-100)}.btn-green{background:var(--green-mid);color:#fff}.btn-green:hover{background:var(--green-deep)}.btn-icon{justify-content:center;width:34px;height:34px;padding:0}.view-container{flex-direction:column;flex:1;display:flex;overflow:hidden}.view{flex-direction:column;flex:1;display:none;overflow:hidden}.view.active{display:flex}.chat-header{background:var(--white);border-bottom:1px solid var(--gray-100);flex-shrink:0;align-items:center;gap:12px;padding:12px 22px;display:flex}.ch-av-group{display:flex}.ch-av-group .avatar{border:2px solid var(--white);width:28px;height:28px;margin-left:-6px;font-size:10px}.ch-av-group .avatar:first-child{margin-left:0}.channel-name{font-size:14px;font-weight:600}.channel-desc{color:var(--gray-500);font-size:12px}.online-pill{background:var(--green-light);color:var(--green-deep);border-radius:20px;align-items:center;gap:5px;margin-left:auto;padding:3px 10px;font-size:11px;font-weight:600;display:flex}.dm-banner{background:var(--purple-light);color:var(--purple);border-bottom:1px solid #e4d4fd;flex-shrink:0;align-items:center;gap:8px;padding:7px 22px;font-size:12px;font-weight:500;display:flex}.messages-area{flex-direction:column;flex:1;gap:3px;padding:18px 22px;display:flex;overflow-y:auto}.messages-area::-webkit-scrollbar{width:5px}.messages-area::-webkit-scrollbar-thumb{background:var(--gray-300);border-radius:10px}.msg-group{align-items:flex-end;gap:9px;margin:7px 0 3px;display:flex}.msg-group.own{flex-direction:row-reverse}.msg-group.own .msg-bubble{background:var(--blue-mid);color:#fff;border-bottom-right-radius:4px;border-bottom-left-radius:var(--radius-lg)}.msg-group.own.dm-msg .msg-bubble{background:var(--purple)}.msg-group.own .msg-meta{text-align:right}.msg-group.own .msg-av{display:none}.msg-content{flex-direction:column;gap:3px;max-width:72%;display:flex}.msg-meta{color:var(--gray-500);align-items:center;gap:8px;padding:0 4px;font-size:11px;display:flex}.msg-meta .sender{color:var(--gray-700);font-weight:600}.msg-bubble{background:var(--white);border:1px solid var(--gray-100);border-radius:var(--radius-lg) var(--radius-lg) var(--radius-lg) 4px;box-shadow:var(--shadow-sm);padding:9px 13px;font-size:13.5px;line-height:1.55}.msg-date-div{text-align:center;color:var(--gray-500);margin:10px 0 6px;font-size:11px;position:relative}.msg-date-div:before{content:"";background:var(--gray-100);z-index:0;height:1px;position:absolute;top:50%;left:0;right:0}.msg-date-div span{background:var(--gray-50);z-index:1;padding:0 10px;position:relative}.dm-start-card{background:var(--purple-light);border-radius:var(--radius-lg);border:1px solid #e4d4fd;align-items:center;gap:14px;margin-bottom:16px;padding:16px 18px;display:flex}.dm-big-av{color:#fff;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:48px;height:48px;font-size:16px;font-weight:700;display:flex}.dm-card-name{color:var(--purple);font-family:Montserrat,sans-serif;font-size:14px;font-weight:700}.dm-card-hint{color:var(--gray-500);margin-top:2px;font-size:12px;line-height:1.5}.dm-lock{color:var(--purple);opacity:.35;margin-left:auto;font-size:22px}.chat-input-area{background:var(--white);border-top:1px solid var(--gray-100);flex-shrink:0;padding:14px 22px}.chat-input-box{background:var(--gray-50);border-radius:var(--radius-xl);transition:border-color var(--transition),background var(--transition);border:1.5px solid #e2e6f0;align-items:flex-end;gap:10px;padding:9px 13px;display:flex}.chat-input-box:focus-within{border-color:var(--blue-mid);background:#fff}.chat-input-box.dm-mode:focus-within{border-color:var(--purple)}.chat-input-box textarea{resize:none;color:var(--gray-900);background:0 0;border:none;outline:none;flex:1;max-height:100px;font-family:Inter,sans-serif;font-size:13.5px;line-height:1.5}.toolbar-btn{border-radius:var(--radius-md);width:30px;height:30px;color:var(--gray-500);cursor:pointer;transition:all var(--transition);background:0 0;border:none;justify-content:center;align-items:center;font-size:13px;display:flex}.toolbar-btn:hover{background:var(--gray-100);color:var(--blue-mid)}.send-btn{border-radius:var(--radius-md);background:var(--blue-mid);color:#fff;cursor:pointer;width:34px;height:34px;transition:all var(--transition);border:none;flex-shrink:0;justify-content:center;align-items:center;font-size:13px;display:flex}.send-btn:hover{background:var(--blue-deep);transform:scale(1.06)}.send-btn.dm{background:var(--purple)}.send-btn.dm:hover{background:#5b21b6}.view-inner{flex:1;padding:22px 26px;overflow-y:auto}.view-inner::-webkit-scrollbar{width:5px}.view-inner::-webkit-scrollbar-thumb{background:var(--gray-300);border-radius:10px}.stats-grid{grid-template-columns:repeat(4,1fr);gap:12px;margin-bottom:22px;display:grid}.stat-card{background:var(--white);border-radius:var(--radius-lg);border:1px solid var(--gray-100);box-shadow:var(--shadow-sm);transition:box-shadow var(--transition),transform var(--transition);padding:15px 18px}.stat-card:hover{box-shadow:var(--shadow-md);transform:translateY(-1px)}.stat-label{text-transform:uppercase;letter-spacing:.06em;color:var(--gray-500);margin-bottom:5px;font-size:10.5px;font-weight:600}.stat-val{color:var(--gray-900);font-family:Montserrat,sans-serif;font-size:26px;font-weight:700;line-height:1}.stat-sub{color:var(--gray-500);margin-top:3px;font-size:11px}.stat-icon{float:right;border-radius:var(--radius-md);justify-content:center;align-items:center;width:38px;height:38px;margin-top:-2px;font-size:17px;display:flex}.section-header{align-items:center;gap:10px;margin-bottom:13px;display:flex}.section-title{color:var(--gray-900);font-family:Montserrat,sans-serif;font-size:14px;font-weight:700}.section-count{background:var(--blue-light);color:var(--blue-mid);border-radius:20px;padding:2px 8px;font-size:11px;font-weight:700}.tickets-grid{grid-template-columns:repeat(auto-fill,minmax(290px,1fr));gap:13px;display:grid}.ticket-card{background:var(--white);border-radius:var(--radius-lg);border:1px solid var(--gray-100);box-shadow:var(--shadow-sm);transition:all var(--transition);cursor:pointer;border-left:4px solid #0000;padding:16px 18px;animation:.25s slideIn}@keyframes slideIn{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:none}}.ticket-card:hover{box-shadow:var(--shadow-md);transform:translateY(-1px)}.ticket-card.alta{border-left-color:var(--red)}.ticket-card.media{border-left-color:var(--amber)}.ticket-card.baja{border-left-color:var(--green-mid)}.ticket-top{justify-content:space-between;align-items:flex-start;gap:8px;margin-bottom:9px;display:flex}.ticket-id{color:var(--gray-500);letter-spacing:.05em;font-size:11px;font-weight:700}.priority-tag{border-radius:20px;align-items:center;gap:4px;padding:3px 9px;font-size:11px;font-weight:700;display:flex}.priority-tag.alta{background:var(--red-light);color:var(--red)}.priority-tag.media{background:var(--amber-light);color:var(--amber)}.priority-tag.baja{background:var(--green-light);color:var(--green-deep)}.ticket-title{color:var(--gray-900);margin-bottom:5px;font-size:13.5px;font-weight:600;line-height:1.4}.ticket-desc{color:var(--gray-500);margin-bottom:11px;font-size:12px;line-height:1.5}.ticket-meta{flex-wrap:wrap;align-items:center;gap:5px;display:flex}.tag{background:var(--gray-100);color:var(--gray-700);border-radius:20px;align-items:center;gap:4px;padding:3px 9px;font-size:11px;font-weight:500;display:flex}.tag.blue{background:var(--blue-light);color:var(--blue-deep)}.tag.green{background:var(--green-light);color:var(--green-deep)}.ticket-footer{border-top:1px solid var(--gray-100);align-items:center;gap:8px;margin-top:12px;padding-top:11px;display:flex}.footer-name{color:var(--gray-500);font-size:11px}.ticket-date{color:var(--gray-500);margin-left:auto;font-size:11px}.modal-overlay{z-index:100;background:#0a142873;justify-content:center;align-items:center;padding:20px;display:none;position:fixed;inset:0}.modal-overlay.open{display:flex}.modal{background:var(--white);border-radius:var(--radius-xl);width:100%;max-width:540px;box-shadow:var(--shadow-lg);animation:.22s modalIn}@keyframes modalIn{0%{opacity:0;transform:scale(.96)}to{opacity:1;transform:none}}.modal-header{border-bottom:1px solid var(--gray-100);align-items:center;gap:12px;padding:20px 24px 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6px;font-size:10px;font-weight:700;display:inline-block}.tkt-status-abierto{background:var(--blue-light);color:var(--blue-deep)}.tkt-status-proceso{background:var(--amber-light);color:var(--amber)}.tkt-status-finalizado{background:var(--green-light);color:var(--green-deep)}.ticket-card.finalizado{border-left-color:var(--gray-300);opacity:.75}.ticket-card.finalizado .ticket-title{color:var(--gray-500);text-decoration:line-through}.ticket-card.finalizado:hover{box-shadow:var(--shadow-sm);transform:none}.td-reply-area{border-top:1px solid var(--gray-100);flex-direction:column;gap:10px;padding-top:15px;display:flex}.admin-grid{grid-template-columns:1fr 1fr;gap:18px;display:grid}.admin-card{background:var(--white);border-radius:var(--radius-lg);border:1px solid var(--gray-100);box-shadow:var(--shadow-sm);overflow:hidden}.admin-card-header{border-bottom:1px solid var(--gray-100);align-items:center;gap:10px;padding:14px 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var(--transition);align-items:center;gap:9px;padding:7px 9px;display:flex}.user-row:hover,.prov-row:hover{background:var(--blue-xlight)}.u-name{color:var(--gray-900);flex:1;font-size:12.5px;font-weight:500}.role-badge{background:var(--blue-light);color:var(--blue-deep);border-radius:20px;padding:2px 8px;font-size:10px;font-weight:600}.prov-cat{background:var(--green-light);color:var(--green-deep);border-radius:20px;padding:2px 8px;font-size:10px;font-weight:600}.inline-form{flex-direction:column;gap:9px;display:flex}.fr3{grid-template-columns:1fr 1fr 1fr;gap:8px;display:grid}.dm-contact-row{border-radius:var(--radius-md);background:var(--gray-50);cursor:pointer;transition:background var(--transition);align-items:center;gap:10px;padding:9px 12px;display:flex}.dm-contact-row:hover{background:var(--purple-light)}.dm-contact-row .dcr-name{color:var(--gray-900);flex:1;font-size:13px;font-weight:500}.status-pill{border-radius:20px;padding:2px 8px;font-size:10px;font-weight:600}.status-pill.online{background:var(--green-light);color:var(--green-deep)}.status-pill.away{background:var(--amber-light);color:var(--amber)}.status-pill.offline{background:var(--gray-100);color:var(--gray-500)}.toast{z-index:999;background:var(--gray-900);color:#fff;border-radius:var(--radius-lg);box-shadow:var(--shadow-lg);opacity:0;align-items:center;gap:9px;padding:11px 16px;font-size:13px;transition:all .3s cubic-bezier(.34,1.56,.64,1);display:flex;position:fixed;bottom:22px;right:22px;transform:translateY(80px)}.toast.show{opacity:1;transform:translateY(0)}.toast i{color:var(--green-mid)}.login-page{background:var(--gray-100);z-index:200;justify-content:center;align-items:center;width:100vw;height:100vh;display:flex;position:fixed;inset:0}.login-card{border-radius:var(--radius-xl);box-shadow:var(--shadow-lg);text-align:center;background:#fff;width:100%;max-width:380px;padding:30px}.login-logo{background:linear-gradient(135deg,var(--green-mid),var(--green-deep));border-radius:var(--radius-md);color:#fff;justify-content:center;align-items:center;width:50px;height:50px;margin:0 auto 15px;font-size:24px;display:flex}.login-logo.internal{background:linear-gradient(135deg,var(--blue-mid),var(--green-mid))}.login-card h2{color:var(--gray-900);margin-bottom:5px;font-family:Montserrat,sans-serif;font-size:20px;font-weight:700}.login-card p{color:var(--gray-500);margin-bottom:25px;font-size:13px;line-height:1.5}.login-card .form-group{text-align:left;margin-bottom:12px}.login-card input{border:1.5px solid var(--gray-300);border-radius:var(--radius-md);width:100%;transition:var(--transition);outline:none;padding:10px 12px;font-family:Inter,sans-serif;font-size:13px}.login-card input:focus{border-color:var(--blue-mid)}.login-card .btn{justify-content:center;width:100%;margin-top:10px;padding:10px;font-size:14px}@media (width<=920px){:root{--sidebar-w:210px}.stats-grid{grid-template-columns:repeat(2,1fr)}.admin-grid,.form-row{grid-template-columns:1fr}}@media (width<=640px){.sidebar{z-index:200;box-shadow:var(--shadow-lg);transition:left .3s;position:fixed;top:0;bottom:0;width:280px!important;min-width:280px!important;left:-280px!important}.sidebar.open{left:0!important}.topbar{gap:8px;padding:11px 16px}.topbar-actions .btn-primary{display:none}.view-inner{padding:14px}.stats-grid{grid-template-columns:1fr}.mobile-menu-btn{display:flex!important}.mobile-overlay{z-index:190;-webkit-backdrop-filter:blur(2px);backdrop-filter:blur(2px);background:#00000080;display:none;position:fixed;inset:0}.mobile-overlay.active{display:block}.pdf-iframe{display:none!important}}.mobile-menu-btn{width:36px;height:36px;color:var(--gray-700);background:var(--gray-100);border-radius:var(--radius-md);cursor:pointer;border:none;flex-shrink:0;justify-content:center;align-items:center;font-size:18px;display:none}